Support & Contact Information
We make it easy to get help. Whether you're managing a plan, verifying coverage or have a question about your benefits, you'll find the right contact here.
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This group has the following product(s):
- ABC Group
- Dental Product Name
- VISION Product Name
If it doesn’t look right, double-check the group name and spelling, then try again. Still stuck? Contact us and we’ll help you find the right plan.
BrightBenefits Dental/Vision Group Administration
For Employers and Brokers managing group membership in BrightBenefits dental and/or vision.
Contact your BrightBenefits representative at any time with questions not addressed here.
Group Administrator Portal (for employers/benefit administrators)
Group Administrator Portal
Review the Portal User Guide for instructions on managing group and member information.
To make any enrollment changes, contact your group’s plan administrator.
If you have not yet set up your Administrator Portal, or if you are locked out or have other questions, call Portal Services:
(844) 910-4181
Monday – Friday, 7 a.m. – 5 p.m. CST.
Broker Portal
Broker Portal
Watch the Portal Video Tutorial for instructions on managing group and member information.
If you have not yet set up your Broker Portal, or if you are locked out or have other questions, call Portal Services:
(844) 910-4181
Monday – Friday, 7 a.m. – 5 p.m. CST.
Billing
Payments may be mailed to:
BrightBenefits
P.O. Box 293
Bedford Park, IL 60499-0924
For questions or updates related to billing, email: BrightBenefitsBilling@skygenusa.com.
Enrollment
Manage enrollment at any time from the Group Administrator Portal or the Broker Portal.
You may also submit changes, updates or questions to:
BrightBenefitsEnrollment@skygenusa.com.
Private information should only be sent via SFTP or secure email.
Existing BrightBenefits Dental Clients
For members and dentists seeking coverage, eligibility, claims or other BrightBenefits dental plan details.
Members:
Customer Care
(800) 743-1170
Monday – Friday, 7 a.m. - 10 p.m. CST
Saturday, 8 a.m. - 3 p.m. CST
Sunday, 11 a.m. - 3 p.m. CST
Member Enrollment
To make any enrollment changes, contact your group's plan administrator.
Dentists:
Log in to the dental provider portal (powered by SKYGEN) for patient lookup, to check claim status and more.
Provider Customer Care
(855) 806-5198
Monday – Friday, 7 a.m. – 8 p.m. CST
Provider Claims and Appeals
Submit claims using payer ID “SDCOM” for clearinghouses ChangeHealth, DentalXChange, SmartData and TESIA.
P.O. Box 631
Milwaukee, WI 53201
P.O. Box 1287
Milwaukee, WI 53201
P.O. Box 1233,
Milwaukee, WI 53201
P.O. Box 1192
Milwaukee, WI 53201
BrightVision, powered by Davis Vision
For members and eye care providers seeking coverage, eligibility, claims or other BrightVision (Davis Vision) plan details.
Members:
Customer Care
(800) 743-1170
Monday – Friday, 7 a.m. - 10 p.m. CST
Saturday, 8 a.m. - 3 p.m. CST
Sunday, 11 a.m. - 3 p.m. CST
Member Enrollment
To make any enrollment changes, contact your group's plan administrator.
Out-of-Network Claims
If your eye care provider did not file a claim for you, mail a completed out-of-network claim form to:
Vision Care Processing Unit
P.O. Box 1525
Latham, NY 12110
Eye care providers for Davis Vision:
Log in to your Davis Vision provider portal for patient lookup. Submit BrightBenefits member claims to Davis Vision.
Provider Customer Care
BrightVision Expanded, powered by Superior Vision
For members and eye care providers seeking coverage, eligibility, claims or other BrightVision Expanded (Superior Vision) plan details.
Members:
Customer Care
(800) 743-1170
Monday – Friday, 7 a.m. - 8 p.m. CST
Saturday, 10 a.m.-3:30 p.m. CST
Member Enrollment
To make any enrollment changes, contact your group's plan administrator.
Out-of-Network Claims
If your eye care provider did not file a claim for you, mail a completed out-of-network claim form to:
Superior Vision
Attn: Claims Processing
PO Box 509
Troy, NY 12180
Eye care providers for Superior Vision:
Log in to your Superior Vision provider portal for patient lookup. Submit BrightBenefits member claims to SuperiorVision.
Provider Customer Care
BrightVision Essential, powered by VSP® Vision Care
For members and eye care providers seeking coverage, eligibility, claims or other BrightVision Essential (VSP® Vision Care) plan details.
Members:
Customer Care
(800) 877-7195
Monday – Friday, 7 a.m. - 10 p.m. CST
Saturday, 9 a.m. - 10 p.m. CST
Sunday, 9 a.m. - 9 p.m. CST
Member Enrollment
To make any enrollment changes, contact your group's plan administrator.
Out-of-Network Claims
If your eye care provider did not file a claim for you, mail a completed out-of-network claim form to:
VSP
P.O. Box 385018
Birmingham, AL 35238-5018
Eye care providers for VSP® Vision Care
Log in to your VSP Eyefinity portal for patient lookup. Submit BrightBenefits member claims to VSP.
Provider Customer Care
NDB and PCA Group Administration
For Employers and Brokers managing group membership in Nevada Dental Benefits (NDB) or PrimeCare Administrators (PCA) dental.
Contact your NDB/PCA representative at any time with questions not addressed here.
Broker Portal
Broker Portal
Agency Admins can add/remove broker access to the portal. For initial Agency Admin access, ask your PCBG representative.
Billing
Payments may be mailed to:
Nevada Dental Benefits/PrimeCare Administrators
6543 S. Las Vegas Blvd., 2nd Floor
Las Vegas, NV 89119
For questions or updates related to billing, email: billing@primecarebenefits.com.
Enrollment
Submit enrollment changes, updates or questions to: enrollment@primecarebenefits.com.
Private information should only be sent via SFTP or secure email.
Brokers can also manage enrollment at any time from the Broker Portal.
NDB or PCA Dental
For members and dentists seeking coverage, eligibility, claims or other NDB or PCA dental plan details.
Members:
Customer Care
(866) 998-3944
Monday – Friday, 8 a.m. – 5:30 p.m. PST.
Local: (702) 478-2014
Member Enrollment
To make any enrollment changes, contact your group's plan administrator.
Dentists:
Log in to the dental provider portal to verify a member’s eligibility and benefits, submit claims and check claims status and request prior authorization.
Provider Customer Care – Professional Networks
(866) 998-3944
Monday – Friday, 8 a.m. – 5:30 p.m. PST.
Fax: (702) 852-0260
Provider Claims and Appeals
NDB Payor ID is NDB01.
PCA Payor ID is PCA01.
For clearinghouses ChangeHealthCare, DentalXChange and TESIA.
Submit all claims, corrected claims, authorizations, predeterminations and appeals to:
Nevada Dental Benefits/ PrimeCare Administrators
6543 S. Las Vegas Blvd., 2nd Floor
Las Vegas, NV 89119
Provider Credentialing
If you are a current provider adding an associate, submit a completed Credentialing Form, along with your NV dental license, DEA and Pharmacy certificates and declaration of professional liability via fax to (702) 852-0260 or email
credentialing@primecarebenefits.com.
Private information should only be sent via SFTP or secure email.
Required documents:
o NV State Dental License (wallet-size copy with exp. date)
o NV DEA Certificate (if applicable)
o NV Pharmacy Certificate (if applicable)
o Declaration Page of Professional Liability Policy
To apply to become a new provider, please call us to speak with a Professional Networks representative.
Practice Profile Updates
To update office information, send your completed Practice Profile Form(s) via fax to (702) 852-0260 or email credentialing@primecarebenefits.com, and call us to speak with a Professional Networks representative.
Let's Work Together
If you're a broker or employer, we'd love to work with you! Please share a few quick details, and one of our team members will be in touch to discuss our benefit plans in more detail and find the right fit for you.
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